Mentor18 LLC Terms of Service — Personal Gateway Consumer Agreement

These Consumer Terms of Service and End User License Agreement ("Consumer Terms") form a binding agreement between you ("Subscriber" or "you") and Mentor18 LLC, a Texas limited liability company ("Mentor18"), governing your personal, household, executive, or private-office use of Personal Gateway by Mentor18.

1. One All-Inclusive Personal Gateway Plan (All 64 Controls Included)

Subject to an active subscription, Mentor18 grants you a personal, revocable, non-exclusive, non-transferable license to use Personal Gateway by Mentor18 across up to five (5) enrolled devices per licensed user seat. Both Monthly and Annual billing intervals unlock 100% of all 64 Certified L1–Ln Personal Controls across our 7 Personal Asset Classes and 4 instant protection presets (Individual, Family & Kids, Executive, and Private & Office) with $0 usage overage fees and zero DNS query logging (#P1.12).

2. Conspicuous Automatic Renewal & 1-Click Online Cancellation Disclosure (FTC ROSCA 15 U.S.C. § 8403 & Cal. Bus. & Prof. Code § 17602)

• Clear Pricing & Recurring Billing Terms: You choose either Monthly Billing at $9.99 / user / month or Annual Billing at $99.00 / user / year (paid upfront — equivalent to 2 Months Free), plus applicable statutory sales/VAT tax calculated at checkout. Your subscription automatically renews at the end of each monthly or annual billing period at the then-disclosed per-seat rate charged to your authorized payment method via Stripe (or Apple App Store / Google Play / Microsoft Store if purchased via an app store) unless you cancel prior to your renewal date.
• Simple 1-Click Online Cancellation (cancel_at_period_end): You may cancel auto-renewal at any time in two clicks by signing in to personal.gateway.mentor18.com → Billing → Cancel Auto-Renewal (or via your Apple / Google Play / Microsoft Store subscription settings for in-app purchases).
• Full Paid-Through Access Until term_expires_at: Canceling disables future auto-renewal immediately while keeping your Personal Gateway protection 100% ACTIVE through the remainder of your current paid billing period (term_expires_at). Prior period subscription payments are non-refundable except where expressly required by applicable consumer statute. Following non-renewed expiration, your account enters a 30-day read-only export/reactivation window and is cryptographically purged at term_expires_at + 30 days.

3. Parental Authority (COPPA 16 C.F.R. § 312.4) & Advisory Cyber-Safety Scope

• Adult Subscriber & Parental Consent: You must be at least 18 years old to subscribe. When enabling Family & Kids controls on a minor child's device, you represent that you are the child's parent or legal guardian providing verifiable parental consent under 16 C.F.R. § 312.4, as detailed in our Privacy Policy.
• Network-Level Protective Aid & Smart-Home Safety: Personal Gateway provides automated encrypted DNS, scam-link, tracker, and AI-privacy filtering, and defaults smart-home/device rules to non-destructive network filtering (OBSERVE_ONLY / BLOCK without issuing physical actuator commands). No network security filter can guarantee 100% prevention of every emerging online threat or substitute for parental supervision and native device OS updates.

4. Automated Self-Healing Support Architecture & Acceptable Use

Personal Gateway delivers instant, zero-wait Automated Self-Healing Diagnostics directly inside your cockpit (including 1-tap OS DNS profile repair, the 5-query "Audit My Shield" live verifier, and 1-tap "Why Was This Blocked?" allowlist overrides — see Personal Gateway Support). You agree not to use Personal Gateway for unlawful network attacks, abuse, or reverse-engineering of Mentor18's proprietary 64-control engine.

5. Consumer Dispute Resolution — JAMS Consumer Arbitration Minimum Standards & Small-Claims Right

• Informal Resolution & Small-Claims Court Option: Before initiating arbitration, either party may seek informal resolution via legal@mentor18.com. Notwithstanding arbitration, either you or Mentor18 may bring an individual claim in small-claims court in your county of residence or in Collin County, Texas if the claim qualifies.
• JAMS Streamlined Rules & Consumer Minimum Standards: Except for qualifying small-claims actions, any dispute between you and Mentor18 arising out of these Consumer Terms shall be resolved by binding individual arbitration under the Federal Arbitration Act (9 U.S.C. § 1 et seq.) administered by JAMS pursuant to the JAMS Streamlined Arbitration Rules & Procedures and the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness ("JAMS Consumer Minimum Standards"). Under the JAMS Consumer Minimum Standards, your arbitration filing fee is capped at the JAMS consumer maximum (currently $250 when initiated by the consumer), Mentor18 pays all remaining JAMS administrative and arbitrator fees, and hearings may be conducted remotely by video/telephone or in your home county of residence. Claims are brought strictly on an individual basis (no class or representative actions).
• Governing Law: Governed by the laws of the State of Texas and the Federal Arbitration Act, without stripping mandatory consumer protections of your state of residence where non-waivable by statute.

Mentor18 LLC · 2217 Bunnels Fork Rd, Frisco, Collin County, TX 75036-4745 · Email: legal@mentor18.com · privacy@mentor18.com