Automated Self-Healing Diagnostics · Mentor18 Support Center

Instant Self-Healing Support — Personal Gateway by Mentor18

Personal Gateway by Mentor18 is engineered for zero-wait, instant self-service resolution directly inside your cockpit at personal.gateway.mentor18.com — eliminating slow ticket queues while keeping 100% of your DNS and browsing activity private under invariant #P1.12.

1. Zero-Friction Native OS Repair

Re-download your signed Apple .mobileconfig DNS profile, copy your Android 9+ Private DNS hostname (<token>.dns.personal.gateway.mentor18.com), or re-apply Windows 11/10 Encrypted DoH in one tap from Devices → Setup Shield.

2. "Audit My Shield" 5-Query Verifier

Run the built-in Audit My Shield live diagnostic inside your cockpit to verify DoH/DoT connectivity, tracker blocking, phishing interdiction, and #P1.12 zero-log attestation in under 3 seconds with automatic guided remediation.

3. "Why Was This Blocked?" & 1-Tap Override

If an app or website is blocked by one of your 64 Personal Controls, open Shield Explainer to see the exact plain-English control reason and apply a 1-tap 15-minute pause or custom allowlist rule instantly.

Self-Service Billing, Cancellation & Privacy Rights